Shipping policy
Thank you for shopping with us. We are committed to getting your order to you as quickly and safely as possible.
Shipping Locations
We currently ship to:
- United States
- Canada
- Mexico
All orders are shipped from the United States.
Processing Time
Orders are processed within 1–3 business days after they are placed.
Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Cost
We offer free standard shipping on all orders shipped to the United States, Canada, and Mexico.
Delivery Time
After your order has been processed, standard delivery typically takes 1–2 weeks.
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
We do not currently offer expedited shipping.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
International Shipments
Orders shipped to Canada and Mexico may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the customer’s responsibility.
Customs processing may also affect delivery timing.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, incorrect, or does not arrive, please contact us within 30 days of the delivery date at onyxsprint@gmail.com.
Please include your order number and, for damaged or incorrect items, clear photos of the item and packaging. After reviewing the issue, we will provide a full refund when eligible.
Contact Us
For shipping questions or order assistance, contact us at:
Email: onyxsprint@gmail.com
Business name: onyxsprint